We are looking for a Retention Marketing Specialist to join our Customer Success team at our office in Copenhagen. In this role you will be responsible for coordinating and executing loyalty and retention programs designed to win back, reward, and retain customers and users.

Primary responsibilities:

• Create, optimize, and evolve retention strategies to keep clients.
• Identify areas of improvement in user communication.
• High-level evaluation of the customer service experience.
• Distribute surveys and questionnaires to determine customer satisfaction.
• Create new or develop existing retention campaigns and programs.
• Prepare and present presentations to an internal audience to report on results
• Identify sales opportunities, and upsell opportunities, while servicing customers.

The ideal candidate:

• Have a good knowledge of Microsoft Excel, Google Analytics, Photoshop and Mailchimp.
• The ability to develop an understanding of what is needed to create a great client experience.
• A demonstrated ability to influence and improve results.
• Has excellent communication skills, is well organized, have a high level of empathy and is a true team player.
• Have superb coordination and project management skills.

As a person, we expect you to be highly ambitious and motivated with a proven track record of getting things done. Moreover, we expect you to have great people and communication skills and operate comfortably with many stakeholders at all levels of the organization.

What you get at Tattoodo:

• A competitive compensation.
• Great working environment with all the perks you’d expect.
• The opportunity to work with the one of the largest online communities in the world, and an established base of millions of dedicated users.
• The opportunity to work with one of the best apps in World (according to TNW)
• Great colleagues, who are all the best at what they do.
• The opportunity to be part of a unique start-up journey.

If you are interested in the position and think you would be a good fit for our team, please write us at careers@tattoodo.com with your CV. If you have any questions on the role, feel free to reach out to COO, Caspar Hogh at caspar@tattoodo.com. We will get back to all applicants ASAP.